Financial & Tax
IMPORTANT: The Department of Justice’s National Elder Fraud Hotline is a free, personalized resource for adults aged 60 and older who are victims of financial fraud. Call (833) 372-8311 to connect with a live person. You will then be assigned a case manager who will remain your point of contact and will be treated with understanding and respect.
Financial
AUTO LOANS
-
Whether you’re planning to get a car or having trouble managing your auto loan, click here for unbiased resources and tools.
BANK ACCOUNTS & BANK SERVICES
- When choosing and using your bank or credit union account, it’s important to know your options, common issues, and your rights.
- You can submit a complaint about your bank, credit union, or its products or services to the Consumer Financial Protection Bureau.
HelpWithMyBank.gov: HelpWithMyBank.gov is an official website for the Office of the Comptroller of the Currency (OCC) that was established to help you find answers to your questions regarding national banks and federal savings associations.
https://www.helpwithmybank.gov or 800-613-6743 (Mon–Fri 8:00 a.m.–8:00 p.m. e.t.)
CREDIT CARDS
-
Whether you’re shopping for a new card or managing an existing one, here are the resources you need to manage your credit cards.
-
Complaints about a credit card you have or an experience with a credit card company should be submitted online to the Consumer Financial Protection Bureau.
CREDIT REPORT & SCORES
-
Your credit reports and scores affect your finances. These resources can help you better understand them, correct errors, and improve your credit record over time.
-
Credit disputes should be filed directly with each credit bureau, but credit bureau complaints should be submitted here.
DEBT COLLECTION
-
Debt collection issues can be challenging. You don't have to face them alone. The Consumer Financial Protection Bureau has resources to help you understand how debt collection works, what your rights are, and guidance on its Debt Collection Rule.
-
If you have a complaint about a debt collection agency, submit it here.
FINANCIAL EXPLOITATION
-
DEFINITION: Refers to two types of financial crimes committed against older adults.
FINANCING OF SENIOR LIVING OPTIONS
-
DEFINITION: An intentional or negligent act by any person that causes harm or a serious risk of harm to an older adult that includes five subtypes: physical abuse, psychological abuse, financial exploitation, neglect and abandonment, and sexual abuse.
-
MONEY TRANSFERS
-
When sending money, you want to be confident that it will get there. Our resources explain your rights and how to take action if an error occurs. https://www.consumerfinance.gov/consumer-tools/money-transfers/
-
MORTGAGE
-
Whether you’re thinking of buying a home, already have a home loan, or are having trouble paying your mortgage, we have resources to help you every step of the way. https://www.consumerfinance.gov/consumer-tools/mortgages/
-
PREPAID CARDS & PREPAID ACCOUNTS
-
If you’re considering getting a prepaid card or account, we have information that can help you choose the right one for you and better understand your rights. https://www.consumerfinance.gov/consumer-tools/prepaid-cards/
-
REVERSE MORTGAGE
-
A reverse mortgage is a special type of mortgage loan for homeowners who are 62 or older.
-
Learn the basics of a reverse mortgage, common issues, your rights, and more from the Consumer Finance Protection Bureau.
-
If you are having an issue with a reverse mortgage, you can submit a complaint to the Consumer Finance Protection Bureau and they will work on your behalf to get you a response from the company.
QUESTIONS
-
We offer clear, impartial answers to hundreds of financial questions. Find the information you need to make more informed choices about your money.
Tax
SCAMS
-
The National Elder Fraud Hotline provides a list of of common scams and warning signs.
-
The Federal Trade Commission's scams against older adults.
-
The Federal Trade Commission's consumer scan alerts, avoiding and reporting them.
-
Other scams: